FAQ | StayleMark

StyleMark FAQ Center

1. What is StyleMark?

StyleMark is a professional logo and brand identity design service that helps entrepreneurs, startups, and small businesses create custom logos tailored to their brand vision.

2. What types of businesses do you work with?

We work with all kinds of businesses — from tech startups and local shops to freelancers, coaches, influencers, and e-commerce brands.

3. Can I request changes to my logo after it’s designed?

Yes! We offer unlimited revisions within the scope of your selected package until you're fully satisfied.

4. How long does it take to get my logo?

Most projects are completed within 5–7 business days , depending on how many rounds of feedback are needed.

Ordering & Payment

1. Is payment secure?

Yes. All payments are processed securely via Stripe , using SSL encryption and PCI-DSS compliance standards.

2. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay through Stripe.

3. Do you offer refunds?

Yes, we have a 7-day satisfaction guarantee . You can review our full Refund Policy here .

4. Can I cancel my order?

You may cancel your order before design work begins for a full refund. If work has started, a partial refund may be issued based on time invested.

Logo Design Process

1. What logo file formats do you provide?

You'll receive your logo in the following formats:
PNG (transparent background)
JPG (standard image format)
SVG (vector for web use)
EPS (vector for print use)
PDF (print-ready multi-format file)

2. Can I use the logo for print and digital purposes?

Yes! All final logo files are high-resolution and suitable for websites, social media, business cards, packaging, merchandise , and more.

3. Can I edit the logo myself later?

Yes! You’ll receive vector source files (SVG/EPS) which can be edited in Adobe Illustrator or other vector editing software.

Branding Add-ons

1. Do you offer branding packages beyond just the logo?

Yes! We offer complete branding kits including:
Business card design
Letterhead & envelope design
Social media profile & post templates
Brand style guides

2. Can I upgrade my plan after placing an order?

Yes, you can upgrade anytime by contacting support@stylemark.io or replying to your confirmation email.

Support & Communication

1. How do I contact support?

You can reach us at support@stylemark.io or use the live chat on our website during business hours.

2. How often can I request updates or check progress?

You’ll receive regular updates throughout the design process. You can also ask for status updates at any time.

3. What if I’m not happy with the final result?

We won’t stop until you're happy. If you’re unsatisfied, we’ll continue revising or issue a refund under our Refund Policy .

Still have questions?

📧 Email Us : support@stylemark.io

🕒 Support Hours : Monday–Friday, 9 AM – 6 PM EST